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YOUR PRIVACY

This privacy policy sets out how PhatFigures uses and protects any information that you may provide when you access/use phatfigures.co.uk / .com or any of our social media pages.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 23-05-2018.

Security

We are committed to ensuring that your information is safe & secure In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We also use a (digital certificate) secure sockets layer (SSL) to encrypt data transmissions on every page of our website.

How we get your information

  • Using our website
  • Creating an account
  • Placing an order
  • Entering one of our competitions
  • Social media
  • Promotional email signup

And any communication you may have with our customer services team.

Information we may collect

  • Web site usage
  • Order details
  • Name/s
  • Shipping & billing Address
  • Telephone number
  • Email Address
  • Payment details
  • IP Address
  • Geo-location

What we do with your information

We require this information to understand your needs and provide you with a best service, and in particular for the following reasons.

  • Analyzing web page traffic to help improve our website
  • Internal record keeping
  • Processing and delivering your order
  • Taking payments
  • Sending promotional emails
  • Fraud detection

How we store your information

payment information

Please note phatfigures does not store any of your payment method details

All payment information will be stored by your chosen payment processor.

Your chosen payment processor is governed by the Payment Processor’s applicable terms of service and privacy policy.

PayPal

https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

Credit & Debit Cards

https://www.braintreepayments.com/en-gb/legal/braintree-privacy-policy

Amazon Pay

https://pay.amazon.com/uk/help/201751600

Apple Pay

https://www.apple.com/uk/legal/privacy/en-ww/

Store accounts & Order details

We use BigCommerce to host our website

BigCommerce stores meet the requirements for compliance with GDPR

Please see https://www.bigcommerce.com/privacy/ for full details

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive,

overall, cookies help us provide you with a better website, by enabling us to monitor which pages and products you like and which you do not. This helps us analyse data about web page traffic and improve our website in order to tailor it to our customers needs.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

You can find more information about cookies at www.allaboutcookies.org

By using our site and excepting the cookie notification, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the files or directory that stores cookies. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete user experience that we pride ourselves on providing our customers.”

3rd Party Cookies that may also get installed on your device if you continue to use the phatfigures.co.uk / .com website

Payment processors

Google Analitics

Face Book Advertising

Google Analytics

We use Google analytics to provide us with real-time and historical data detailing visitor and customers behaviour using our website, this information helps improve your online experience and highlight pages / products you like and don’t like and where you came from, giving us an idea how our advertisements are performing and which online campaigns bring the most traffic and conversions.

For full details regarding what and how we could use this data, please see the privacy policy below.

https://policies.google.com/privacy

We currently retain this data for 26 months for analyses

If you wish to stop providing any future analytical data, you can do this using the following opt out tool

Google Analytics opt out tool https://tools.google.com/dlpage/gaoptout

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless it’s an essential part of us being able to provide our services to you

Shipping Companies

Payment Processors

Google Analytics 

Facebook Adverts 

We may use your personal information to send you promotional offers, If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at dpo@phatfigures.co.uk or via clicking unsubscribe at the bottom of any of our promotional emails. 

If you believe that any information we are holding on you is incorrect, incomplete or you would just like your information deleted, please email us as soon as possible and we will promptly correct any information found to be incorrect or delete as requested.

You also have the right to complain to the ICO if they think there is a problem with the way we are handling your data.

How to contact us.

You can contact our privacy team by dropping us a line at team@phatfigures.co.uk Or if you’d like to, you can write to us at:

PHATFIGURES
PO Box 2106
Rochford
Essex
SS4 9DT