RETURNS & EXCHANGES

You may return unused items to us at your own expense within 14 days of delivery for a full refund. 

We will only accept returns, if they have not been worn, washed, stained (make-up, deodorant, etc.) and have all labels attached with original packaging including the original invoice.

Due to hygiene reasons we cannot accept returns or exchanges on underwear or socks.

EXCHANGES

Please email orders@phatfigures.co.uk including your name, order ID and exchange requirements and we will advise you.

RETURNS

Simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item, you should expect to receive your refund within 5 to 10 business days. Shipping charges will not be refunded.

We do not accept liability for any products that do not reach us and recommend using an insured delivery service.

Returns are credited in the manner in which they were originally paid.

FAULTY ITEMS

All items are quality controlled and checked for any faults before they are dispatched, If there is a problem with the goods within 30 days please contact us orders@phatfigures.co.uk We will deal with the matter in accordance with your legal rights.

RETURNS ADDRESS

PHATFIGURES
PO Box 2106
Rochford
Essex
SS4 9DT